Warranty

OUR WARRANTY POLICY
The specific warranty covering your Aventon electric bicycle is governed by the law of the province in which it was purchased and applies only to bicycles purchased directly from Aventon Canada Dealer(www.aventoncanadadealer.ca)

 

PRODUCTS COVERED

Aventon-branded frames and framesets: Aventon warrants the structural integrity of the frame or frameset to the original retail purchaser for a period of two (2) years* from the date of original retail purchase. Paint and graphics are not included in this definition. Frameset means an Aventon-branded frame equipped with a Aventon-branded rigid fork. Suspension forks and suspension parts are not included in the definition of frame or frameset.

  1. Aventon-branded components, equipment and paint and graphics on Aventon-branded frames and framesets: 2-year Warranty from the date of original retail purchase. This includes, for example, parts such as motors and other drive system components on electric bicycles.
  2. Aventon-branded batteries equipped on electric bicycles: 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time.
  3. Aventon-branded accessories and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.

If you are a subsequent owner, meaning you are the second or later owner, and not the original retail purchaser, the following applies:

  1. 2-year Warranty from the date of original retail purchase for the following Aventon-branded Products: frames and framesets, including paint and graphics, components, equipment. This also includes parts such as motors and other drive system components on electric bicycles.
  2. Aventon-branded batteries equipped on electric bicycles: 2-year Warranty from the date of original retail purchase or up to 300 charging cycles, whichever occurs first. The batteries are designed to retain up to 75% of their original capacity during that time
  3. Aventon-branded accessories and items not otherwise specifically covered: 1-year Warranty from the date of original retail purchase.

WARRANTY TERMS SPECIFIC TO E-BIKES

Aventon warrants that all new electric bicycles (“e-bikes”) and main components therein sold by Aventon Canada are warranted against manufacturing defects in materials and/or workmanship for all electrical components for a period of one (2) year from the date of original retail purchase. 

This warranty pertains to any of the essential electric bicycle components that are found defective provided that the product was used in a standard and controlled manner, and that it was maintained according to the manufacturer’s instructions manual. Essential components include the bicycle frame, electric motor, battery, display, and controller.

Corrosion on electrical components is not covered by the warranty. You should dry the contacts on the battery and other electrical parts to prevent corrosion and oxidizing. Electrical contact cleaner can be used to keep connections clean if needed. In extreme weather (for example, in a community where roads are salted in winter) you can apply battery terminal grease as a preventative.

The warranty does not apply to the wear and tear parts such as : tire system, spokes, brakes, rims, and other mechanical components of the bicycle.
The warranty does not apply if any part of the product is damaged as a result of water or physical damage , an accident, or inadequate maintenance.

HOW TO MAKE A WARRANTY CLAIM
If you believe your Aventon has a warranty issue, your first point of contact should be your Aventon retailer where you purchased your frame or bike. The place of purchase will facilitate the claim with Aventon on your behalf. If you purchased directly from Aventon, submit a warranty claim using this form and a member of our support team will reach out to you once your claim has been reviewed.

 

FAQ ABOUT OUR WARRANTY 

Q. I am not the original owner as I purchased my Aventon secondhand. Is my frame covered by warranty?
A. Sorry, no, the warranty coverage only extends to the original buyer.

Q. I crashed and damaged my bike/frame. Is warranty coverage available to me?
A. Sorry, crashes or accidents are not covered by the warranty policy. The warranty only covers defects in manufacturing, not damage from crashes.